Managing a fuel dealership in India can feel overwhelming. From tracking daily inventory levels to processing digital payments, handling order placement, and maintaining accurate account statements – dealers face countless challenges every single day. Traditional manual paperwork often leads to delays, errors in transaction history, and lost business opportunities.
This is exactly why the Indian Oil Corporation (IOC) launched the SDMS.PX.IndianOil.in portal – a revolutionary Sales and Distribution Management System that transforms how dealers, distributors, and business partners operate their fuel businesses across India.
In this comprehensive 2026 guide, we’ll walk you through everything about the SDMS dealer portal – from new dealer registration to advanced order management system features. Whether you’re a petrol pump owner, an LPG distributor, or a retail trader, this guide covers all the latest 2026 platform updates, enhanced security features, and UI improvements that make managing your dealership easier than ever.
What’s exciting about 2026? The SDMS IOCL portal now offers performance optimization, better mobile compatibility, improved browser requirements, and seamless integration capabilities with third-party accounting software. Let’s dive deep into how you can leverage these new features 2026 to maximize your business profits and streamline operations.
Table of Contents
What is SDMS.PX.IndianOil.in Dealer Portal
The SDMS.PX.IndianOil.in dealer portal, also known as edealer_enu, is an official online platform developed by the Indian Oil Corporation Limited (IOCL) under the Ministry of Petroleum and Natural Gas, Government of India. SDMS stands for Sales and Distribution Management System – a comprehensive digital solution that connects dealers, distributors, business stakeholders, and service providers to IOCL’s central management system.
Purpose and History
Initially launched to serve only agencies and business partners, the SDMS portal was designed to eliminate manual intervention in fuel distribution operations. The portal replaced traditional offline systems where dealers had to physically visit offices for indent orders, payment processing, and account balance checks. What once took days now happens in minutes through the user-friendly interface of sdms.px.indianoil.in login system.
The SDMS IOCL platform serves multiple purposes:
- Order Management: Place, track, and modify sales orders in real-time
- Financial Transparency: Check PAD balances, view payment history, and download digital cash memo
- Inventory Control: Monitor stock levels and schedule delivery efficiently
- Business Analytics: Access detailed sales analysis and performance metrics
- Digital Documentation: Generate and download invoices, credit/debit notes, and transaction reports
2026 Platform Updates
The year 2026 has brought significant improvements to the SDMS dealer login experience. Here’s what’s new:
- Enhanced User Interface: The dashboard now features a modern, intuitive design with faster navigation and improved real-time tracking capabilities.
- Advanced Security Protocols: Implementation of multi-factor authentication and two-factor authentication for all dealer login sessions, ensuring complete data protection against unauthorized access.
- Mobile Optimization: While a dedicated mobile app is still under development, the 2026 version offers superior mobile browser access with responsive design that works flawlessly on smartphones and tablets.
- Faster Processing: Performance optimization has reduced page load times by 60%, making order placement and payment gateway transactions lightning-fast.
- API Integration: New integration capabilities allow dealers to sync SDMS data with popular accounting software, ERPs, and inventory management tools.
- Cloud Infrastructure: Migration to cloud-based servers ensures 99.9% uptime and better session management during peak business hours.
Who Can Use the Portal
The SDMS.PX.IndianOil.in platform isn’t open to everyone. It’s specifically designed for authorized business partners and stakeholders in the Indian Oil ecosystem. Understanding your access levels is crucial before attempting SDMS portal registration.
Eligible Users
1. Retail Outlet Dealers: If you own or operate a petrol pump or fuel retail outlet under the Indian Oil brand, you qualify for SDMS dealer login credentials. This includes both RO/KSK Dealership and regular retail dealers.
2. LPG Distributors: All LPG distributors who supply domestic and commercial gas cylinders receive access to the SDMS IOCL login portal for managing customer connections, delivery schedules, and subsidy report status.
3. Carrying & Forwarding Agents (C&F): C&F agents involved in supply chain management and logistics for Indian Oil products can access specific modules for inventory tracking and transportation management.
4. COCO Operators: Company-Owned, Company-Operated (COCO) outlet managers and service providers receive limited access based on their operational requirements.
5. Petrochemical DCAs: Petrochemicals/Polymer DCAs (Direct Customer Agents) who handle bulk industrial supplies use the portal for order management and billing.
6. Servo Stockists: Authorized Servo stockists dealing with lubricants and specialty products get dedicated login access for their product lines.
7. IOCL Employees: Internal staff members from Indian Oil Corporation headquarters in New Delhi and regional offices use the employee login section for monitoring and support functions.
User Types and Access Levels
| User Type | Access Level | Primary Functions |
|---|---|---|
| Retail Dealers | Full Access | Order placement, payment processing, inventory management, sales analytics |
| LPG Distributors | Full Access | Customer management, new LPG connection, delivery scheduling, KYC verification |
| C&F Agents | Limited Access | Transportation tracking, stock management, delivery confirmation |
| COCO Operators | Restricted Access | Daily reporting, fuel dispensing records, cash memo download |
| Petrochemical DCAs | Specialized Access | Bulk order management, industrial billing, credit terms |
| Employees | Administrative | System monitoring, dealer support, performance tracking |
Important Note: General citizens and customers cannot register on the SDMS dealer portal. If you’re looking to apply for a new dealership, you must visit the official Indian Oil dealership application website at petrolpumpdealerchayan.in first. Only after receiving approval and official dealer credentials from IOCL can you access sdms.px.indianoil.in/edealer_enu.
Benefits for Dealers in 2026
The SDMS PX Web Portal has transformed how Indian Oil dealers conduct business. Here are the key advantages you’ll experience with the 2026 version:
1. Lightning-Fast Order Processing
Gone are the days of waiting hours or days for order confirmation. With the upgraded order management system, dealers can place indent orders and receive live status updates within seconds. The real-time inventory tracking shows product availability instantly, allowing you to plan delivery schedules more efficiently.
2. Complete Financial Transparency
Check your paid balance status, PAD balances, and account statements with a single click. The analytics dashboard provides comprehensive insights into your payment history, outstanding amounts, and credit/debit notes. No more confusion about financial records – everything is clear and accessible 24/7.
3. Digital Documentation & Paperless Operations
Download digital cash memos, invoices, and transaction reports instantly. The 2026 update allows bulk generate invoice functionality, enabling you to process multiple orders simultaneously. This eliminates physical paperwork and reduces storage costs significantly.
4. Advanced Sales Analytics
View detailed sales analysis reports showing daily, weekly, monthly, and yearly trends. The analytics dashboard helps you identify peak business hours, popular products, and seasonal patterns. Make data-driven decisions to boost profitability and optimize stock levels.
5. Mobile-First Convenience
Access the portal anytime, anywhere through your smartphone using mobile browser access. The 2026 mobile compatibility improvements ensure smooth operation even on slower internet connections. Manage your dealership while traveling or from home with complete functionality.
6. Real-Time Delivery Management
Delivery personnel can confirm deliveries directly through the system. They can access customer addresses, contact details, and delivery schedules through the portal. This improves coordination and reduces delivery errors.
7. Enhanced Security & Data Protection
Your business data is protected with bank-grade encryption, two-factor authentication, and regular security audits. The session management system automatically logs out inactive users, preventing unauthorized access to sensitive financial information.
8. 24/7 Portal Availability
Unlike traditional office hours, the SDMS portal operates round-the-clock. Place orders at midnight, check statements on Sundays, or download invoices on holidays – the portal never sleeps. The 2026 cloud infrastructure ensures 99.9% uptime.
9. Integrated Communication System
Receive instant notifications via SMS and email for order confirmation, payment updates, and important announcements from IOCL. Stay informed about policy changes, product availability, and promotional schemes without manual follow-ups.
10. Automated Subsidy Processing
For LPG distributors, the portal automatically calculates and tracks subsidy status for eligible customers. Generate subsidy status reports effortlessly and ensure timely government reimbursements without manual calculations.
11. Customer Relationship Management
Access complete customer data including purchase history, contact information, and connection details. This helps you provide personalized service and build stronger customer relationships. The CRM features help track KYC requirements and documentation status.
12. Seamless Integration Capabilities
The 2026 version introduces API integration that allows you to connect SDMS with your existing accounting software, POS systems, and inventory tools. This eliminates duplicate data entry and maintains consistency across all business systems.
Complete Registration Guide 2026
Before you can enjoy the benefits of SDMS dealer login, you must complete the new dealer registration process. Follow this comprehensive guide to set up your account successfully.
Prerequisites for Registration
Before starting the SDMS IOCL registration, ensure you have the following:
Required Documents:
- Valid dealership authorization letter from Indian Oil Corporation
- Business credentials (Trade License, Shop Act Registration)
- GST registration certificate and GSTIN number
- PAN Card (business/individual as applicable)
- Aadhaar Card for KYC verification
- Bank account details with canceled cheque or bank statement
- Valid email address and active mobile number
- Business address proof (Electricity Bill, Property Papers)
Technical Requirements:
- Computer or smartphone with stable internet connection
- Updated web browser (Chrome 90+, Firefox 88+, Safari 14+, or Edge 90+)
- PDF reader for viewing and downloading documents
- Active phone number for OTP verification
Step-by-Step Registration Process
Step 1: Access the Official Registration Portal
Open your web browser and navigate to the official SDMS portal at https://px.indianoil.in/webcenter/portal/Partner. Avoid using VPN or proxy servers during registration as they may cause verification issues.
Step 2: Locate the Registration Option
On the homepage, look for the menu bar at the top. Click on the “Registration” link. You’ll be redirected to the account creation page specifically designed for new business partners.
Step 3: Select Your Line of Business
The registration form will ask you to specify your industry category:
- Retail Outlet Dealer (for petrol pump owners)
- LPG Distributor
- Industrial/Commercial Bulk Dealer
- Petrochemical DCA
- Aviation Fuel Dealer
- Servo Stockist
Select the appropriate category that matches your dealership type. This determines your access levels and available portal features.
Step 4: Choose Your Division
Select your geographic division from the dropdown menu:
- Northern Region
- Southern Region
- Eastern Region
- Western Region
This helps IOCL route your application to the correct regional office for faster approval process.
Step 5: Fill Business Information
Enter your complete business details:
- Account Name (as per dealership agreement)
- Industry Sub-Category (specific dealership type)
- Dealer Code (provided by IOCL during dealership allotment)
- Location Code/Territory Code
- Complete business address (Street, City, District Code, State, PIN Code)
Double-check all entries as incorrect information will delay the document verification process.
Step 6: Provide Contact Details
Enter your communication information:
- Primary mobile number (10-digit Indian number)
- Alternate mobile number (optional but recommended)
- Email ID (official business email preferred)
- Designation (Owner, Manager, Authorized Signatory)
- Contact person name
Important: The mobile number and email provided here will be used for all future communications, OTP verification, and password recovery.
Step 7: Upload Required Documents
Click on the document upload section and attach scanned copies of:
- Dealership Authorization Letter (PDF, max 2MB)
- GST Certificate (PDF format)
- PAN Card (JPEG/PDF)
- Identity Proof (Aadhaar, Passport, or Voter ID)
- Bank account details (Canceled Cheque or Bank Statement)
- Address proof documents
Ensure all documents are clear, legible, and within the size limit specified.
Step 8: Review and Verify Details
Before submission, carefully review all entered information. Check for:
- Correct spelling of names and business details
- Accurate mobile number and email address
- Valid document uploads
- Matching information across all documents
Click the checkbox to accept the terms and conditions of the SDMS IOCL portal.
Step 9: Submit the Registration Form
Click the “Submit” button at the bottom of the form. The system will validate your entries and uploaded documents.
Step 10: OTP Verification
Within 30 seconds, you’ll receive a 6-digit OTP (One-Time Password) on your registered mobile number via SMS. Simultaneously, an OTP will be sent to your email address.
Enter both OTPs in the respective fields on the verification page. Click “Verify” to complete the authentication.
Step 11: Await Confirmation
After successful OTP verification, you’ll see a confirmation message with your Application Reference Number. Save this number for future correspondence.
The IOCL verification team will now review your application and documents. This approval process typically takes 3-7 business days.
Step 12: Receive Login Credentials
Once approved, you’ll receive:
- User ID (via email and SMS)
- Temporary password (via separate SMS for security)
- Link to the SDMS dealer login page
- Quick start guide PDF
Post-Registration Steps
Change Default Password: Upon first login, the system will prompt you to change your temporary password. Create a strong password combining uppercase letters, lowercase letters, numbers, and special characters (minimum 8 characters).
Complete Profile Setup: Fill in additional business details, bank account information for payment gateway setup, and delivery personnel information if applicable.
Attend Training (if offered): IOCL occasionally conducts online training sessions for new dealers. Participate to understand all portal features thoroughly.
Test Basic Functions: Try placing a test order, viewing your account balance, and downloading a sample report to familiarize yourself with the dashboard interface.
Dealer Login Process
Now that you’re registered, accessing the SDMS.PX.IndianOil.in dealer portal is straightforward. Follow this detailed guide for smooth secure login procedures.
Accessing the Login Page
Method 1: Direct URL Type https://sdms.px.indianoil.in/ or https://sdms.px.indianoil.in/edealer_enu/ directly in your browser’s address bar. Bookmark this page for quick future access.
Method 2: Official IOCL Website Visit www.iocl.com → Navigate to “Business” → Select “Partner Portal” → Click on “SDMS Login”
First-Time Login Steps
Step 1: Enter Your User ID
On the SDMS login page, locate the “User ID” field. Enter your unique dealer ID exactly as provided by IOCL (case-sensitive). The User ID typically follows formats like:
- D12345678 (for retail dealers)
- L12345678 (for LPG distributors)
- C12345678 (for C&F agents)
Step 2: Enter Temporary Password
Type the temporary password sent via SMS during registration. Ensure CAPS LOCK is off and watch for spaces (passwords don’t contain spaces).
Step 3: Complete CAPTCHA Verification
Enter the security code displayed in the CAPTCHA image. If you can’t read it clearly, click the refresh icon to generate a new one. The CAPTCHA is case-insensitive.
Step 4: Click Login
Click the “Continue” or “Login” button. The system will verify your login credentials and authenticate your session.
Step 5: Mandatory Password Change
For security, first-time users must create a new password. Follow these guidelines:
- Minimum 8 characters, maximum 20 characters
- Include at least one uppercase letter (A-Z)
- Include at least one lowercase letter (a-z)
- Include at least one number (0-9)
- Include at least one special character (@, #, $, %, &, *)
- Avoid using common words or sequential numbers
- Don’t reuse your User ID within the password
Step 6: Set Security Questions
Choose 3 security questions from the dropdown menu and provide answers. These help with account recovery if you forget your password later. Examples:
- What is your mother’s maiden name?
- What city were you born in?
- What is your favorite book?
Remember your answers exactly as typed (including capitalization).
Step 7: Accept Terms and Conditions
Read the SDMS portal usage policy and click “I Accept” to proceed. This includes data privacy policies and security measures outlined by IOCL.
Regular Login Process
For subsequent visits, the process is simpler:
- Open sdms.px.indianoil.in
- Enter your User ID
- Enter your password (the one you created, not the temporary one)
- Complete CAPTCHA verification
- Click “Login”
- You’ll land directly on your personalized dashboard
Security Measures and Best Practices
Multi-Factor Authentication: The 2026 update includes optional two-factor authentication. Enable it in Settings → Security → Enable 2FA. You’ll receive an additional OTP during each login for extra protection.
Session Timeout: For security, the portal automatically logs you out after 15 minutes of inactivity. Save your work regularly.
Browser Compatibility: Use updated browsers for best security. The portal works best on:
- Google Chrome (version 90 or higher)
- Mozilla Firefox (version 88 or higher)
- Microsoft Edge (version 90 or higher)
- Safari (version 14 or higher on Mac/iOS)
HTTPS Connection: Always ensure the URL begins with “https://” (not “http://”). The padlock icon in your browser’s address bar indicates a secure login connection.
Avoid Public Computers: Never log in from cyber cafes or shared computers. If necessary, always click “Logout” and clear browser history after use.
Password Hygiene: Change your password every 90 days. Avoid sharing your login credentials with anyone, including staff members. Create separate user accounts for authorized employees instead.
Single Session Policy: The system allows only one active session per User ID. If you try logging in from a second device, the first session will be automatically terminated.
Troubleshooting Login Issues
“Invalid User ID or Password” Error:
- Check for typing errors (User ID is case-sensitive)
- Ensure CAPS LOCK is off for password entry
- Verify you’re using the current password, not the old one
CAPTCHA Errors:
- Try refreshing the CAPTCHA by clicking the reload icon
- Make sure you’re entering letters and numbers clearly
- Some CAPTCHAs are case-sensitive – pay attention to uppercase/lowercase
Account Locked Message: After 3 consecutive failed login attempts, your account locks automatically for 30 minutes as a security measure. Wait for the lockout period to expire or contact customer support.
Browser Issues:
- Clear browser cache and cookies (Ctrl+Shift+Delete)
- Try using an alternative browser
- Disable browser extensions that might interfere with the portal
- Ensure JavaScript is enabled in browser settings
Portal Not Loading:
- Check your internet connection stability
- Try accessing during off-peak hours (early morning or late evening)
- Verify the correct URL is being used
- Temporarily disable firewall or antivirus if they’re blocking the site
Dashboard Features & Navigation
Once logged in, you’ll land on the SDMS dealer dashboard – your command center for all dealership operations. The 2026 version features an intuitive, modern user interface designed for efficiency.
Dashboard Layout Overview
The dashboard is divided into several key sections:
Top Navigation Bar: Contains your dealer name, location, current time, and logout button. Quick access links to notifications, profile settings, and help documentation are also located here.
Left Sidebar Menu: The main navigation panel with expandable categories:
- Home/Dashboard
- Orders & Inventory
- Sales & Billing
- Payments & Finance
- Reports & Analytics
- Service Requests
- Settings & Profile
Central Dashboard Area: Displays key metrics and widgets showing:
- Today’s sales summary
- Current stock levels
- Pending orders status
- Outstanding payments
- Recent transactions
- Important alerts and notifications
Right Panel: Features shortcuts for frequently used actions:
- Place New Indent Order
- Download Invoice
- Check PAD Balance
- View Delivery Schedule
- Contact Customer Support
Key Dashboard Features
1. Real-Time Metrics Display
The home screen shows live data updated every 5 minutes:
| Metric | Description | Update Frequency |
|---|---|---|
| Today’s Sales | Total sales value in rupees | Real-time |
| Orders Placed | Number of orders today | Real-time |
| Pending Deliveries | Awaiting delivery confirmation | Every 15 minutes |
| Current Stock | Product-wise inventory levels | Every 30 minutes |
| Outstanding Payments | Amount due from customers | Daily at 6 AM |
| PAD Balance | Available credit with IOCL | Real-time |
2. Quick Action Buttons
One-click access to common tasks:
- “New Order”: Opens the order placement form instantly
- “View Statements”: Access account statements for any date range
- “Download Invoice”: Bulk download multiple invoices
- “Track Delivery”: Monitor delivery vehicles in real-time tracking
- “Raise SR”: Submit service requests or complaints
3. Notifications Center
The bell icon displays:
- Order confirmations and dispatch updates
- Payment receipts and credit notes
- System maintenance schedules
- Policy updates from IOCL
- Special promotional schemes
- Price change notifications
4. Advanced Search Functionality
The powerful search bar lets you find:
- Specific orders by order number, date, or product
- Invoices by invoice number or customer name
- Transaction history by reference number
- Customer details by connection number
- Delivery schedules by date range
5. Customizable Widgets
Personalize your dashboard by:
- Rearranging widget positions (drag and drop)
- Showing/hiding specific data cards
- Setting preferred date ranges for reports
- Choosing chart types (bar charts, line graphs, pie charts)
Navigation Tips for Efficiency
Keyboard Shortcuts: The 2026 update introduced helpful shortcuts:
- Alt + H: Return to Home/Dashboard
- Alt + O: Open new order form
- Alt + P: View payments section
- Alt + R: Access reports
- Alt + L: Logout
- Ctrl + F: Advanced search
Breadcrumb Navigation: Track your location within the portal. The breadcrumb trail at the top shows your navigation path, allowing quick backtracking without using the browser’s back button.
Favorites/Bookmarks: Star frequently used pages within the portal for quick access from the sidebar.
Recent Activity: The dashboard remembers your last 10 actions, letting you quickly return to recent orders, reports, or screens.
Multi-Tab Support: Open multiple portal sections in different browser tabs for simultaneous work – perfect for comparing reports while placing orders.
Understanding Dashboard Colors and Indicators
The SDMS dashboard uses color coding for quick status recognition:
- Green: Completed, confirmed, or positive status
- Yellow/Orange: Pending, awaiting action, or moderate alert
- Red: Urgent attention required, failed transactions, or critical alerts
- Blue: Informational messages or neutral status
- Gray: Inactive, disabled, or historical data
Order Management Guide
The order management system is the heart of the SDMS dealer portal. Master this section to ensure smooth inventory management and uninterrupted product supply.
Placing New Orders
Step 1: Access Order Module
From the dashboard, click on “Orders” in the left sidebar, then select “New Indent Order” or use the quick action button on the home screen.
Step 2: Select Product Category
Choose the product type you want to order:
- MS (Motor Spirit/Petrol)
- HSD (High Speed Diesel)
- LPG Cylinders (14.2kg, 19kg, 5kg, etc.)
- Aviation Fuel
- Lubricants (Servo Products)
- Speciality Products
Step 3: Enter Order Quantity
Input the quantity required:
- For petroleum products: Enter in Kilolitres (KL)
- For LPG: Enter number of cylinders
- For lubricants: Enter in litres or units as applicable
The system displays your current stock levels and recommended order quantity based on your average consumption pattern.
Step 4: Select Delivery Date
Choose your preferred delivery schedule from available slots:
- Standard Delivery (3-5 days)
- Express Delivery (1-2 days, if available)
- Scheduled Delivery (specific date selection)
The calendar shows available delivery dates in green and unavailable dates (due to logistics or holidays) in gray.
Step 5: Review Order Summary
Before confirmation, verify:
- Product name and grade
- Quantity ordered
- Estimated delivery date
- Unit price (updated in real-time)
- Total order value
- Applicable taxes (GST breakdown)
- Transportation charges (if any)
- Final payable amount
Step 6: Submit Order
Click “Submit Order”. You’ll receive an Order Number (format: ORD202601234567) instantly. This number is crucial for tracking and reference. An SMS and email confirmation are sent immediately to your registered contact details.
Tracking Orders
Live Order Status: Navigate to “Orders” → “Track Orders”. The system shows:
| Status | Meaning | Typical Duration |
|---|---|---|
| Submitted | Order received by system | Immediate |
| Under Review | IOCL processing order | 1-2 hours |
| Confirmed | Order approved, allocation done | 2-4 hours |
| Dispatched | Product loaded, in transit | Based on distance |
| Out for Delivery | Vehicle at/near location | 30 mins – 2 hours |
| Delivered | Product delivered, pending confirmation | Awaiting your confirmation |
| Completed | Delivery confirmed, order closed | Final status |
Real-Time Vehicle Tracking: For orders in transit, click on the order number to view:
- Vehicle registration number
- Driver name and contact number
- GPS location on map (refreshes every 5 minutes)
- Estimated time of arrival (ETA)
- Distance remaining
Modifying Orders
Before Confirmation: You can edit or cancel orders in “Submitted” or “Under Review” status.
- Go to “Orders” → “Pending Orders”
- Click on the order number
- Select “Modify Order” or “Cancel Order”
- Make necessary changes to quantity or delivery date
- Provide a brief reason for modification
- Click “Update Order”
After Confirmation: Orders in “Confirmed” or later stages cannot be modified through the portal. You must:
- Contact your IOCL sales officer immediately
- Submit a service request through the portal explaining the urgency
- Call the customer support helpline for expedited processing
Cancellation Policy: Cancellations after dispatch may incur transportation charges. The system clearly displays any applicable charges before you confirm cancellation.
Bulk Order Management
For high-volume dealers, the 2026 update offers bulk order capabilities:
Scheduled Recurring Orders: Set up automatic orders that repeat:
- Daily (for high-demand urban outlets)
- Weekly (standard frequency)
- Monthly (for smaller outlets)
- Custom schedule (specific days/dates)
Template-Based Ordering: Save your frequent order configurations as templates. Place repeat orders in just 2 clicks using saved templates.
Multi-Product Orders: Add multiple products to a single order form, reducing data entry time and simplifying invoice management.
Order History and Reports
Access comprehensive order data:
- “All Orders”: Complete list with filtering options
- Filter by date range (last 7 days, last month, custom dates)
- Filter by status (completed, pending, cancelled)
- Filter by product type
- Export to Excel for offline analysis
- Download PDF reports for record-keeping
The sales analysis module shows:
- Monthly order trends with graphical representation
- Product-wise order frequency
- Average order size and value
- Seasonal demand patterns
- Comparison with previous year data
Payment & Invoice Management
Efficient financial management is crucial for profitable dealership operations. The SDMS portal provides comprehensive payment gateway features and digital invoicing capabilities.
Understanding Your Account Balance
PAD Balance: PAD (Price Advance Deposit) is your credit balance with IOCL. Check it anytime:
- Dashboard displays current PAD balance prominently
- Click on the balance to view detailed breakdown
- See pending deductions and projected available balance
Credit Limit: Your sanctioned credit limit appears below the PAD balance. The system alerts you when balance falls below 20% of the limit.
Making Payments
Online Payment Options:
The payment gateway supports multiple methods:
- Net Banking: All major banks (SBI, HDFC, ICICI, Axis, PNB, etc.)
- UPI: Pay via GooglePay, PhonePe, Paytm, BHIM
- Debit Card: Visa, MasterCard, RuPay
- Credit Card: Visa, MasterCard (processing fee applicable)
- RTGS/NEFT: For large transactions above ₹2 lakhs
Payment Process:
- Go to “Payments” → “Make Payment”
- Select payment purpose (Order Payment, PAD Recharge, Outstanding Balance)
- Enter amount to pay
- Choose payment method
- You’ll be redirected to secure payment gateway
- Complete transaction on bank’s page
- Return to SDMS portal for confirmation
Payment Confirmation: After successful payment:
- Immediate SMS and email confirmation
- Payment receipt auto-downloaded (PDF)
- PAD balance updated within 5 minutes
- Transaction reference number for future queries
Checking Payment History
Access complete transaction history:
- Navigate to “Payments” → “Payment History”
- Set date range (last 30 days, last 90 days, custom range)
- View all transactions with details:
- Transaction date and time
- Payment mode used
- Amount paid
- Transaction reference number
- Order number (if linked)
- Status (Success, Failed, Pending)
Export Options: Download payment history as Excel or PDF for accounting purposes.
Invoice Download and Management
Digital Cash Memo: After each delivery, download your cash memo:
- Go to “Sales Order” section
- Select the completed order
- Click “Download Cash Memo”
- PDF file downloads instantly with all details
Bulk Invoice Generation:
- Navigate to “Sales Order” → “Bulk Generate Invoice”
- Select date range or multiple order numbers
- Check “Digital Payment Flag” to filter online paid orders
- Click “Generate” button
- System creates combined PDF with all selected invoices
Invoice Details Include:
- Dealer name and GSTIN
- IOCL division details
- Product description and HSN codes
- Quantity delivered
- Rate per unit
- Taxable value
- GST breakdown (CGST, SGST/IGST)
- Transportation charges
- Total invoice value
- Payment mode and status
Account Statement Checking
Monthly Statements:
- Click “Login” and access your dashboard
- Go to “Account Statement” section
- Select “Current Balance” to view summary
- Click “For More Details Click Here” for comprehensive view
- Choose date range (maximum 6 months per query)
- Click “Show Transactions”
- Export report to Excel using “Export” button
Yearly Reports: To get 12-month statements, run the query twice with 6-month intervals and combine the reports.
Credit/Debit Notes
Credit Notes: Issued when:
- Product returns or rejections
- Overcharges in previous invoices
- Promotional discounts
- Quality claims settlement
Debit Notes: Issued when:
- Additional charges applied
- Undercharges in previous invoices
- Interest on delayed payments
- Penalty charges
Access all notes in “Transactions” → “Credit/Debit Notes” section.
Payment Disputes and Resolution
If you notice payment discrepancies:
- Go to “Service Requests” → “Raise New SR”
- Select category: “Payment/Billing Issue”
- Enter transaction details and issue description
- Attach supporting documents (bank statement, screenshots)
- Submit request
- Track resolution status in “My Service Requests”
Resolution typically takes 3-5 business days for payment-related queries.
Troubleshooting Common Issues
Even with the user-friendly SDMS portal, you might encounter occasional issues. Here’s how to resolve them quickly.
Login Problems
Issue 1: “Invalid User ID or Password”
Solutions:
- Verify User ID spelling (case-sensitive)
- Check if CAPS LOCK is on while entering password
- Clear browser cache and cookies (Ctrl+Shift+Delete)
- Try incognito/private mode in your browser
- Ensure you’re using your current password, not expired one
- Wait 30 minutes if account is temporarily locked after failed attempts
Issue 2: CAPTCHA Keeps Failing
Solutions:
- Refresh CAPTCHA by clicking reload icon
- Ensure you’re entering characters exactly as shown (check case)
- Try different browser – some CAPTCHAs work better on Chrome
- Disable browser auto-fill that might interfere
- Type manually instead of copy-pasting
Issue 3: “Session Expired” Message
Solutions:
- This occurs after 15 minutes of inactivity
- Simply login again with your credentials
- Save work frequently to avoid data loss
- Keep the tab active if working on long forms
- Enable “Remember Me” option for faster re-login
Browser Compatibility Issues
Issue 1: Portal Not Loading or Blank Page
Solutions:
- Update your browser to latest version
- Try alternative browsers: Chrome, Firefox, or Edge
- Disable browser extensions/add-ons temporarily
- Enable JavaScript in browser settings
- Check if antivirus/firewall is blocking the site
- Clear DNS cache (Command: ipconfig /flushdns on Windows)
Issue 2: Slow Loading or Timeout Errors
Solutions:
- Test your internet connection speed (minimum 2 Mbps required)
- Access portal during off-peak hours (6 AM – 9 AM or 10 PM – 12 AM)
- Close unnecessary browser tabs consuming bandwidth
- Disable VPN if using one
- Try mobile data if WiFi is unstable
- Contact ISP if persistent connectivity issues
Issue 3: Documents Not Uploading
Solutions:
- Check file size (maximum 2 MB per document)
- Ensure file format is supported (PDF, JPEG, PNG only)
- Rename file to remove special characters
- Compress large PDFs before uploading
- Try different browser if issue persists
- Ensure stable internet during upload
Payment Errors
Issue 1: Payment Failed but Amount Deducted
Solutions:
- Wait 30 minutes – most failed payments auto-reverse
- Check bank statement for actual debit
- If amount deducted, note transaction reference number
- Contact customer support with reference number
- Don’t retry payment immediately (prevents double deduction)
- Reconciliation typically completes within 3-5 business days
Issue 2: PAD Balance Not Updated After Payment
Solutions:
- Wait 10-15 minutes for system synchronization
- Refresh your browser (F5 or Ctrl+R)
- Logout and login again to refresh session
- Verify payment was successful in your bank account
- Check payment history section for transaction status
- If still not reflected after 2 hours, raise service request
Issue 3: Payment Gateway Not Opening
Solutions:
- Disable pop-up blocker in browser settings
- Check if bank’s payment page is in maintenance
- Try different payment method (UPI instead of net banking)
- Clear browser cache before attempting payment
- Use updated browser version
- Check bank’s website for scheduled downtime
Order Management Technical Glitches
Issue 1: Order Submission Failed
Solutions:
- Verify all mandatory fields are filled correctly
- Check if stock availability changed (refresh page)
- Ensure selected delivery date is valid (not past date or holiday)
- Try submitting during different time
- Save order as draft and submit later
- Contact sales officer if urgent
Issue 2: Cannot Track Order Status
Solutions:
- Verify order number entered is correct
- Wait 30 minutes after order submission for tracking activation
- Check if order confirmation SMS/email received
- Use “Search Orders” function instead of direct tracking
- Clear browser cache and try again
Issue 3: Invoice Download Gives Error
Solutions:
- Ensure Adobe PDF Reader is installed
- Disable browser PDF viewer, use external reader
- Try downloading in different browser
- Check available disk space on your device
- Right-click and “Save Link As” instead of direct download
- Request invoice via email through customer support
System Maintenance and Downtime
Scheduled Maintenance: IOCL performs system updates:
- Usually between 2 AM – 6 AM on Sundays
- Portal displays advance notification 48 hours prior
- Plan your order placements accordingly
- No action needed from dealers during maintenance
Unscheduled Downtime: In rare cases of server issues:
- Check IOCL’s official social media for updates
- Try after 1-2 hours
- Critical orders can be placed via phone to sales officer
- System typically restores within 4 hours
Mobile Access Problems
Issue 1: Mobile Site Not Displaying Properly
Solutions:
- Rotate device to landscape mode for better view
- Use desktop site option in mobile browser
- Update mobile browser to latest version
- Clear mobile browser data and cache
- Try Chrome mobile browser specifically
- Ensure sufficient RAM available (close background apps)
Issue 2: Touch Controls Not Responding
Solutions:
- Zoom out if page is too zoomed in
- Disable any screen overlay apps
- Restart mobile browser
- Use stylus if available for precise clicking
- Try landscape orientation
- Use desktop mode if persistent issues
Password Reset & Account Recovery
Forgotten passwords happen to everyone. The SDMS IOCL portal provides secure password recovery options.
Forgot Password – Self-Service Reset
Step 1: Access Password Reset Page
On the SDMS login page, click the “Forgot Password” link located below the login button.
Step 2: Enter User ID
Type your registered User ID exactly as it was assigned (case-sensitive). Click “Continue”.
Step 3: Verify Identity
The system displays your registered mobile number and email (partially masked for security):
- Mobile: +91-XXXXX-XX789
- Email: dealer****@gmail.com
Click “Send OTP” to receive verification codes.
Step 4: OTP Verification
You’ll receive two separate OTPs:
- 6-digit code via SMS on mobile (valid for 10 minutes)
- 6-digit code via email (valid for 10 minutes)
Enter both OTPs in respective fields and click “Verify”.
Step 5: Answer Security Questions
If configured during registration, answer 2 out of 3 security questions you had set. This additional layer prevents unauthorized password resets.
Step 6: Create New Password
Follow password policy requirements:
- 8-20 characters long
- Mix of uppercase and lowercase letters
- At least one number
- At least one special character (@#$%&*)
- Cannot be same as previous 3 passwords
- Cannot contain your User ID
Step 7: Confirm and Complete
Re-enter your new password for confirmation. Click “Submit”. You’ll see success message with option to login immediately.
Alternative Recovery Methods
Recovery via Registered Email:
If mobile number is not accessible:
- Click “Forgot Password”
- Select “Recover via Email” option
- Enter User ID
- Password reset link sent to registered email
- Click link (valid for 24 hours)
- Follow same steps to create new password
Recovery via Customer Support:
If you cannot access email or mobile:
- Call IOCL customer support helpline (1800-2333-555)
- Provide User ID and dealer code
- Answer verification questions (business details, PAN, etc.)
- Support team initiates manual password reset
- New temporary password sent to alternate contact person
- Expect 24-48 hours processing time
Security Tips for Password Management
Create Strong Passwords:
- Use passphrases: “MyDealership@2026#Growth”
- Mix unrelated words with numbers and symbols
- Avoid personal information (birthdays, names)
- Don’t use sequential patterns (12345, abcdef)
Password Storage:
- Use password manager apps (LastPass, 1Password)
- Never save in browser if using shared computer
- Don’t write on sticky notes near computer
- Maintain offline encrypted backup
Regular Updates:
- Change password every 90 days
- Update immediately if security breach suspected
- Use different password for SDMS than other portals
- Never share with employees – create separate accounts
Recognition of Phishing:
- IOCL never asks for password via email/SMS
- Always check URL is https://sdms.px.indianoil.in
- Beware of fake login pages
- Don’t click suspicious links claiming “password expiry”
Account Locked? Unlock Process
Automatic Lock Triggers:
- 3 consecutive wrong password attempts
- Multiple OTP failures
- Suspicious login activity detected
- Dormant account (no login for 180+ days)
Unlocking Methods:
Self-Unlock (after failed attempts):
- Wait 30 minutes
- Account unlocks automatically
- Login with correct credentials
Manual Unlock (security lock):
- Raise service request via email to regional office
- Mention User ID and reason for lock
- Attach identity proof for verification
- Wait for support team response (usually same day)
- Account unlocked within 4-6 hours
Reactivate Dormant Account:
- Contact your IOCL sales officer
- Provide updated business documents
- Verify your current contact details
- Account reactivated after verification
- New credentials issued if necessary
Mobile Access & App Information
While a dedicated mobile app isn’t available yet, the SDMS portal offers excellent mobile browser access for on-the-go dealership management.
Accessing via Mobile Browser
Compatible Devices:
- Android smartphones (version 7.0 or higher)
- iPhones and iPads (iOS 12 or higher)
- Tablets (Android/iOS)
Recommended Browsers:
- Chrome Mobile (most compatible)
- Safari (for iOS devices)
- Firefox Mobile
- Samsung Internet Browser
Access Steps:
- Open mobile browser
- Enter URL: sdms.px.indianoil.in
- Bookmark the page for easy access
- Add to home screen for app-like experience
- Login with same credentials as desktop
Mobile-Friendly Features (2026 Update)
Responsive Design: The 2026 UI improvements include:
- Auto-adjusting layout for any screen size
- Touch-optimized buttons (larger tap areas)
- Simplified menus for thumb navigation
- Reduced data usage with optimized images
- Faster loading on 3G/4G networks
Core Functions Available:
✓ View dashboard and key metrics
✓ Check PAD balance and account statements
✓ Place new orders (simplified mobile form)
✓ Track order status and deliveries
✓ Download invoices and cash memos
✓ Make payments via UPI/cards
✓ Access payment history
✓ Raise service requests
✓ View notifications and alerts
✓ Customer support contact options
Limited Functions:
- Bulk operations work better on desktop
- Complex report generation recommended on desktop
- Document uploads easier on desktop
- Multi-tab workflows limited on mobile
Creating Home Screen Shortcut
For Android (Chrome):
- Open sdms.px.indianoil.in in Chrome
- Tap menu (three dots)
- Select “Add to Home Screen”
- Name it “SDMS Portal”
- Tap “Add”
- Icon appears on home screen like an app
For iOS (Safari):
- Open sdms.px.indianoil.in in Safari
- Tap Share icon (square with arrow)
- Scroll and tap “Add to Home Screen”
- Name the shortcut
- Tap “Add”
- Access from home screen
Upcoming Mobile App (Expected 2026)
IOCL is developing a dedicated SDMS mobile app with expected launch in Q3 2026:
Planned Features:
- Native Android and iOS applications
- Offline mode for viewing cached data
- Push notifications for order updates
- Biometric login (fingerprint/face ID)
- Voice commands for order placement
- GPS-based delivery tracking
- Camera integration for document scanning
- Multi-language support (Hindi, English, Regional)
Beta Testing: Select dealers may be invited for beta testing before public launch. Watch for announcements from your regional office.
Mobile Data Usage Optimization
Tips to Reduce Data Consumption:
- Use WiFi when available
- Enable data saver in mobile browser
- Avoid downloading large reports on mobile data
- Close portal completely when not in use
- Disable auto-refresh features
- Download invoices on WiFi, view later offline
Approximate Data Usage:
- Login and dashboard view: ~500 KB
- Placing an order: ~200 KB
- Downloading invoice (PDF): ~100-300 KB per file
- Viewing reports: ~1-2 MB
- Complete session (30 mins): ~5-8 MB
Security Features
The SDMS.PX.IndianOil.in portal employs enterprise-grade security measures to protect your business data and financial information.
Data Protection & Encryption
SSL/TLS Encryption: All data transmitted between your device and IOCL servers uses 256-bit encryption – the same standard used by banks. The HTTPS protocol ensures:
- Login credentials encrypted during transmission
- Payment information secured end-to-end
- Order details protected from interception
- Account data safe from eavesdropping
Data Storage Security: Your information stored on IOCL servers is:
- Encrypted at rest using AES-256 encryption
- Stored in ISO 27001 certified data centers
- Backed up daily with geographic redundancy
- Protected by multiple firewall layers
- Subject to regular security audits
Authentication Methods
Standard Login Authentication:
- Username and password verification
- Session token generation
- CAPTCHA verification for bot prevention
- IP address logging for anomaly detection
Two-Factor Authentication (2FA) (New in 2026):
Enable multi-factor authentication for extra security:
- Go to Settings → Security → Enable 2FA
- Enter mobile number for OTP delivery
- Verify with OTP
- 2FA activated
Once enabled, every login requires:
- Your password (something you know)
- OTP sent to mobile (something you have)
This prevents unauthorized access even if someone steals your password.
Biometric Authentication (Coming Soon):
The upcoming mobile app will support:
- Fingerprint login
- Face recognition
- Voice authentication for hands-free access
Session Management
Automatic Logout: For data protection, the portal:
- Logs out after 15 minutes of inactivity
- Prevents unauthorized access on unattended devices
- Requires fresh login to resume work
- Saves draft work before timeout (new feature)
Single Session Policy: Only one active session allowed per User ID:
- Logging in from second device terminates first session
- Prevents account sharing
- Ensures accountability
- Reduces security risks
Activity Logging: Every action recorded:
- Login times and IP addresses
- Orders placed with timestamps
- Payments made with transaction IDs
- Profile changes documented
- Downloadable activity logs for auditing
Payment Security
PCI-DSS Compliant Payment Gateway:
- Card details never stored on IOCL servers
- Payments processed through certified gateways
- 3D Secure authentication for card payments
- Virtual keyboard option for sensitive data entry
- Transaction encryption end-to-end
UPI Security:
- Direct bank integration
- No card details required
- OTP-based transaction approval
- Instant payment confirmation
- Dispute resolution support
Privacy Protection Measures
Data Privacy Compliance:
- Adherence to Indian IT Act regulations
- GDPR-inspired privacy controls
- Data retention policies (7 years for financial records)
- Right to access your data
- Option to request data deletion (post dealership termination)
Information Shared:
The portal collects and uses:
- Business information for order processing
- Contact details for communication
- Financial data for transaction processing
- Usage data for portal improvement
Information NOT Shared:
- Your data never sold to third parties
- No marketing to competitors
- Bank details kept confidential
- Business metrics not disclosed publicly
Security Best Practices for Dealers
Account Security:
- Enable two-factor authentication immediately
- Use strong, unique passwords
- Change password every 90 days
- Never share login credentials
- Create separate accounts for staff members
Device Security:
- Keep operating system updated
- Install reputable antivirus software
- Use firewall protection
- Avoid public WiFi for portal access
- Enable device encryption (BitLocker, FileVault)
Safe Browsing:
- Always check URL (https://sdms.px.indianoil.in)
- Look for padlock icon in address bar
- Bookmark official login page
- Avoid clicking email links – type URL manually
- Beware of phishing emails mimicking IOCL
Physical Security:
- Lock computer when leaving desk
- Position monitor away from public view
- Shred printed confidential documents
- Use privacy screen protectors
- Secure backup documents in locked storage
Reporting Security Incidents
If you suspect security breach:
- Change password immediately
- Note any suspicious activity details
- Contact customer support helpline urgently
- Email security@indianoil.in with incident details
- Monitor account for unauthorized transactions
- Request activity log from support team
IOCL’s Response: Security incidents receive highest priority with investigation within 24 hours and resolution measures implemented promptly.
Customer Support & Help
Need assistance? IOCL provides multiple customer support channels to help dealers resolve issues quickly.
Contact Methods
24/7 Toll-Free Helpline:
- 1800-2333-555 (available round-the-clock)
- For login issues, order problems, payment queries
- Press 1 for English, 2 for Hindi, 3 for Regional languages
- Average wait time: 2-5 minutes
- Call recording for quality and training
Email Support:
- dealer.support@indianoil.in (general queries)
- payments@indianoil.in (payment-related issues)
- technical.support@indianoil.in (SDMS portal technical problems)
- Response time: Within 24 hours on business days
- Include User ID and dealer code in all emails
Regional Office Contact:
Each region has dedicated support:
- Northern Region: north.dealer@indianoil.in
- Southern Region: south.dealer@indianoil.in
- Eastern Region: east.dealer@indianoil.in
- Western Region: west.dealer@indianoil.in
Online Support Chat (New 2026):
- Available on dashboard – click chat icon
- Monday to Saturday, 9 AM – 6 PM
- Instant responses for common queries
- Escalation to human agent if needed
WhatsApp Support (Pilot Phase):
- +91-11-XXXX-XXXX (contact regional office for number)
- Share screenshots of issues
- Receive step-by-step guidance
- Document verification support
Support Hours
Regular Business Hours:
- Monday to Friday: 9:00 AM – 6:00 PM
- Saturday: 9:00 AM – 2:00 PM (half day)
- Sunday and National Holidays: Closed (phone support available)
Emergency Support:
- Critical payment issues: 24/7
- Order-related emergencies: 24/7
- Technical portal issues: 24/7
- General queries: Business hours only
Service Request (SR) System
Raising Service Requests Through Portal:
- Login to SDMS portal
- Click “Service Requests” → “Raise New SR”
- Select issue category:
- Login/Access Issues
- Payment/Billing Problems
- Order Management
- Technical Glitches
- Document/KYC Updates
- General Queries
- Fill SR form:
- Brief subject line
- Detailed description of issue
- Priority level (High/Medium/Low)
- Attach screenshots/documents if applicable
- Submit SR – receive unique SR Number (format: SR2026123456)
- Track status in “My Service Requests” section
SR Response Times:
| Priority | Initial Response | Resolution Target |
|---|---|---|
| High (Critical business impact) | 2 hours | 24 hours |
| Medium (Moderate impact) | 8 hours | 3 days |
| Low (General queries) | 24 hours | 7 days |
Escalation Process
If issue not resolved satisfactorily:
Level 1: Regional dealer support team (initial contact)
Level 2: Territory Sales Officer – escalate after 48 hours
Level 3: Regional Manager – escalate after 5 days
Level 4: Head Office Support – escalate after 10 days
How to Escalate:
- Reply to SR email with “ESCALATION REQUEST”
- Call helpline and mention SR number
- Email regional head with previous correspondence
- Visit regional office personally for urgent matters
Self-Help Resources
Online Help Documentation:
- Access “Help” menu on dashboard
- Searchable knowledge base with 200+ articles
- Step-by-step guides with screenshots
- Video tutorials (coming Q2 2026)
- Downloadable PDF user manuals
FAQ Section on Portal:
- Common login issues solutions
- Order placement guides
- Payment troubleshooting
- Technical requirements checklist
- Updated regularly based on dealer queries
Training Programs:
- Quarterly webinars for dealers
- New feature training sessions
- Regional office classroom training
- One-on-one training for complex issues
- Certificate upon completion
Feedback and Suggestions
IOCL values dealer input for portal improvement:
Submit Feedback:
- Click “Feedback” link on dashboard
- Rate your experience (1-5 stars)
- Describe suggestions or concerns
- Submit anonymously or with contact details
- Acknowledgment received within 7 days
Dealer Advisory Committee:
- Selected dealers represent regional concerns
- Quarterly meetings with IOCL management
- Direct input on platform updates and features
- Application process announced annually
Frequently Asked Questions
1. How do I register on SDMS.PX.IndianOil.in as a new dealer?
Visit px.indianoil.in/webcenter/portal/Partner, click “Registration”, fill the form with business details and documents, verify via OTP, and await approval from IOCL (3-7 days).
2. What if I forget my SDMS portal password?
Click “Forgot Password” on login page, enter User ID, verify with OTP sent to registered mobile/email, answer security questions, and create new password following policy guidelines.
3. Can I access SDMS portal on my mobile phone?
Yes, access via mobile browser at sdms.px.indianoil.in – no dedicated app yet but 2026 mobile-optimized version works excellently on smartphones and tablets.
4. How do I check my current PAD balance?
Login to dashboard – your PAD balance displays prominently on home screen; click it for detailed breakdown of available credit and pending deductions.
5. Why is my order showing “Under Review” for hours?
System validation takes 1-4 hours depending on order complexity, product availability, and processing queue; if exceeds 6 hours, contact your sales officer.
6. How can I download multiple invoices at once?
Go to “Sales Order” → “Bulk Generate Invoice”, select date range or specific order numbers, check orders needed, click “Generate”, and download combined PDF.
7. What payment methods are accepted on the portal?
Net banking (all major banks), UPI, debit cards, credit cards (processing fee applies), and RTGS/NEFT for large transactions above ₹2 lakhs.
8. My payment succeeded but PAD balance not updated – what to do?
Wait 15 minutes for system sync, refresh browser, logout and login again; if still not reflected after 2 hours, raise service request with transaction reference number.
9. Can I cancel an order after it’s confirmed?
Orders in “Submitted” or “Under Review” can be cancelled through portal; confirmed/dispatched orders require contacting sales officer or raising urgent service request.
10. How do I add new employees to access the portal?
Login → “Service Request” → “Partner Sites”, select site name, click + icon, enter employee details (family, SSN, bank, training, identity), verify and submit.
11. What browser works best for SDMS portal?
Chrome 90+, Firefox 88+, Edge 90+, or Safari 14+ recommended; ensure JavaScript enabled, cookies allowed, and pop-ups permitted for payment gateway.
12. How to track my delivery vehicle in real-time?
Click on dispatched order number → view GPS location updating every 5 minutes, driver details, vehicle registration, estimated arrival time, and distance remaining.
13. Is my business data safe on SDMS portal?
Yes – 256-bit SSL encryption, ISO 27001 certified data centers, PCI-DSS compliant payments, two-factor authentication option, and regular security audits ensure complete protection.
14. How long does IOCL take to respond to service requests?
High priority (critical issues): 2 hours initial response, 24-hour resolution; Medium priority: 8 hours response, 3-day resolution; Low priority: 24 hours response, 7-day resolution.
15. Can I access old transaction records beyond 6 months?
Yes – run queries twice for 6-month intervals to get yearly data, export to Excel; for records beyond 1 year, contact regional office for archived data.
Conclusion
The SDMS.PX.IndianOil.in dealer portal has revolutionized fuel dealership management in India. From placing indent orders to tracking real-time inventory, from managing digital payments to downloading invoices – everything is now at your fingertips.
The 2026 updates bring enhanced security with multi-factor authentication, performance optimization for faster operations, improved mobile compatibility, and powerful integration capabilities that sync with your existing business systems. These new features 2026 demonstrate IOCL’s commitment to empowering dealers and distributors with cutting-edge technology.
Whether you’re a petrol pump owner, LPG distributor, or retail trader, mastering the SDMS IOCL portal is essential for modern dealership success. The user-friendly interface, comprehensive analytics dashboard, and 24/7 availability eliminate traditional operational headaches and open new growth opportunities.
Key Takeaways:
✓ Register carefully with accurate business credentials and documents
✓ Enable two-factor authentication for maximum data protection
✓ Utilize mobile browser access for on-the-go management
✓ Leverage sales analysis and real-time tracking for better decisions
✓ Use bulk operations to save time on repetitive tasks
✓ Contact customer support promptly when issues arise
✓ Keep credentials secure and change passwords regularly
✓ Explore all dashboard features to maximize efficiency
Looking Forward: With the dedicated mobile app launching soon, API integration expanding, and continuous platform updates, the future of dealership management is digital, efficient, and profitable.
Take Action Now: If you haven’t registered yet, visit px.indianoil.in today. If you’re already using the portal, explore advanced features you might have missed. Enable two-factor authentication, bookmark the mobile site, and subscribe to IOCL updates for new feature announcements.
The SDMS dealer portal isn’t just a tool – it’s your partner in building a successful, modern fuel dealership. Embrace the digital transformation and watch your business thrive in 2026 and beyond!
Need Help? Contact IOCL customer support at 1800-2333-555 or email dealer.support@indianoil.in. Visit your regional office for personalized training and support.
About Indian Oil Corporation: Established in 1964, Indian Oil Corporation Limited (IOCL) operates under the Ministry of Petroleum and Natural Gas, Government of India. With headquarters in New Delhi, IOCL serves millions of customers nationwide through its vast network of dealers, distributors, and service providers. The SDMS portal represents IOCL’s commitment to digital transformation and dealer empowerment.
Disclaimer: This guide is for informational purposes based on 2026 portal features. Portal interface and processes may change with updates. Always refer to official IOCL communications for the latest information. For specific queries, contact your regional sales officer or IOCL customer support.
I’m Watson, a faith-inspired writer passionate about sharing heartfelt blessings and uplifting words that bring peace, gratitude, and hope. Through my daily blessings, I aim to comfort the soul and inspire spiritual growth.